FAQ

 SHIPPING

When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at Insanegear2@gmail.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department at Insanegear2.gmail.com and provide them with your Rosegal order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

 What if my parcel is seized by Customs?

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

 After payment has cleared, how long do I wait until my order is sent out?

Our handling time is 3-5 days. This means that your item(s) will generally be sent out in 3 business days.

 

How can I cancel my order, before and after payment?

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at Insanegear2@gmail.com as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at Insanegear2@gmail.com and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

How can I return purchased items to Insanegear2?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at Insanegear2@gmail.com, please provide us with the following information:

The original order number

The reason for the exchange

Photographs clearly showing the problem with the item

Details of the requested replacement item: the item number, the name and color

Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

 

 SHIPPING for Mugs,Hoodies, Necklaces Depending on the specific item that you ordered, delivery times may vary. If you’re in the United States, expect a delivery time of anywhere from 3 to 11 business days. (after the campaign you ordered from has ended) Orders placed outside of the United States can take up to 14-20 business days.

HOW TO ORDER: Just pick a item, color, size, hit add cart and pay for your items.

REFUNDS: If there is a problem with your items, we will ask for a photo of the items and why you want a refund. Upon investigation of the photos of the items, you will receive your refund within 30 days or sooner. 

ELECTRONICS 

Returns & Refund Guarantee

When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the seller to resolve these problems .You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller.

Scope of Guarantee

All products on Insaneger2 have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:
1. An item you claim is not as described, but the seller can prove that it is.
2. Items are as described, but you no longer want them (unless the seller offers Easy Returns)

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the Insanegear2@gmail.com page. Please note that you can only open one dispute per order. 

 Conditions for Submitting Refund Requests

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute at  Insanegear2@gmail.com page. Please note that you can only open one dispute per order.

Return Shipping Fee

If you agreed with Insanegear2 to return your items, If you send your Electronics back, you must pay for the shipping, upon receiving the items and it's  the same items, we will refund your shipping. If the item we receive is not what the box says, then you will not get your shipping refunded

WEDDING BUNDLES Basic

Guarantee Warranty, If you didn't receive your product or it is significantly different to the description, we will exchange or get another dress that will meet your needs. If that dress still don't meet your needs, we guarantee refund.

 If a problem arise with your items we, will help you with the exchange process. We will help you all the way until you get what you want.

 

HAIR AND WIGS

All wigs and hair are final sell, No Refunds